I applied online. The process took 6 weeks. I interviewed at Highmark Health (Pittsburgh, PA) in Aug 2012
Interview
Email after applied saying to schedule an assessment. Assessment consists of a 1.5 hour exam testing typing skills and other customer service type questions. If you pass the test, the administrator schedules you for an interview immediately afterwards (so make sure you are dressed appropriately). Interviews are scheduled over an hour after assessment. Hiring manager comes to get you at your interview time, takes you to cafeteria for interview (along with other hiring managers and interviewees). STAR format interview. You will get a phone call in about 3 weeks if you get the job, email if you do not get the job.
Interview questions [2]
Question 1
Tell me about a time that you experienced a difficult customer, and what did you do to resolve the situation.
Spoke with HR for an initial screening. Easy discussion to get to know more about the role and salary. It didn't align with my salary requirements, however the HR rep was very friendly, easy to talk to, and it was still a productive conversation.
Interview questions [1]
Question 1
Tell me about yourself, why are you leavings your current role
I applied online. The process took 3 weeks. I interviewed at Highmark Health (Pittsburgh, PA) in Mar 2025
Interview
The interview process was short and sweet, just to find out the reason it was that way was because they left out a lot of information about the job position.
Interview questions [1]
Question 1
They asked me if I was able and willing to be on camera at all times.
The interview questions were very easy questions, only lasted about 15 minutes long. There were two interviews in a zoom. The schedule is est time zone. 6 weeks of training.
Customer Service Representative applicants have rated the interview process at Highmark Health with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 57% positive. To compare, the company-average is 58.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 20 days to get hired, when considering 24 user submitted interviews for this role. To compare, the hiring process at Highmark Health overall takes an average of 30 days.
Common stages of the interview process at Highmark Health as a Customer Service Representative according to 24 Glassdoor interviews include:
Drug test: 20%
Skills test: 17%
Phone interview: 17%
One on one interview: 11%
Background check: 9%
Personality test: 8%
Presentation: 8%
Group panel interview: 4%
IQ intelligence test: 4%
Other: 1%
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