Everything was done online and the process is very quick if they are interested in you. Once you submit your application, if interested you will be invited to take an online personality assessment. If you pass this step, you will be invited to take the online customer service exam. A talent acquisition specialist will call to set up a personal on-site interview if you have a qualifying exam score. I interviewed with the department manager only. There was no second interview. Within a week, I was called by Talent Acquisition for an offer contingent on passing drug screen and background. They will do a VERY thorough investigation that goes back 10 years! I highly stress THOROUGH! You will be notified by email if you passed the entire hiring process.