I applied online. The process took 5 days. I interviewed at Highmark Health
Interview
Very straightforward process. Applied online. After a few days, I received an email telling me that I advanced to the initial assessment. This was a series of questions, mostly behavior related. This only took about 10 min to complete. The next morning, I received and email inviting me to complete a more thorough assessment. This took about 2 hours. It consists of a series of timed tasks so do not begin it until you will have a 2-hour, uninterrupted period of time. Once you start it you cannot pause. It consisted of a typing test and taking a few simulated customer calls. It was OK. If you pass, you will receive another email (allow a day or two) inviting you to schedule an in-person interview.
The interview took about 45 minutes. All behavior questions - STAR format. Interviewer was very nice and explained the position well. I haven't heard back yet. I was not asked to sign off on Background search at this point, so I am not very hopeful for a call back.
Interview questions [1]
Question 1
Explain a time when you had to tell a customer "no".
Spoke with HR for an initial screening. Easy discussion to get to know more about the role and salary. It didn't align with my salary requirements, however the HR rep was very friendly, easy to talk to, and it was still a productive conversation.
Interview questions [1]
Question 1
Tell me about yourself, why are you leavings your current role
I applied online. The process took 3 weeks. I interviewed at Highmark Health (Pittsburgh, PA) in Mar 2025
Interview
The interview process was short and sweet, just to find out the reason it was that way was because they left out a lot of information about the job position.
Interview questions [1]
Question 1
They asked me if I was able and willing to be on camera at all times.
The interview questions were very easy questions, only lasted about 15 minutes long. There were two interviews in a zoom. The schedule is est time zone. 6 weeks of training.
Customer Service Representative applicants have rated the interview process at Highmark Health with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 57% positive. To compare, the company-average is 58.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 20 days to get hired, when considering 24 user submitted interviews for this role. To compare, the hiring process at Highmark Health overall takes an average of 30 days.
Common stages of the interview process at Highmark Health as a Customer Service Representative according to 24 Glassdoor interviews include:
Drug test: 20%
Phone interview: 17%
Skills test: 17%
One on one interview: 11%
Background check: 9%
Presentation: 8%
Personality test: 8%
Group panel interview: 4%
IQ intelligence test: 4%
Other: 1%
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