I applied online. I interviewed at Highmark Health (Pittsburgh, PA) in Apr 2021
Interview
The Interviewer was very Positive and Pleasant to talk to.
She explained the position well. All the requirements; training time, hours, and pay. Background and drug checks. Plus she asked many questions of my background work.
I applied online. The process took 2 weeks. I interviewed at Highmark Health (Charleston, WV) in Mar 2022
Interview
The interview took place over Teams. The person who interviewed me was extremely friendly and personable-yet professional-and it said a lot about the company! It is very important to ask questions about the job responsibilities and what their expectations would be.
Interview questions [1]
Question 1
Did I have job experience and knowledge regarding Medicare and was I familiar with medical terminology. It was was key to being offered a position.
Customer Service Associate applicants have rated the interview process at Highmark Health with 1.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 58.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Associate roles take an average of 14 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Highmark Health overall takes an average of 30 days.
Common stages of the interview process at Highmark Health as a Customer Service Associate according to 2 Glassdoor interviews include:
Skills test: 18%
Phone interview: 18%
Other: 9%
IQ intelligence test: 9%
Personality test: 9%
Drug test: 9%
Presentation: 9%
Background check: 9%
One on one interview: 9%
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