Short and to the point, not much fuss, Questions about OPERA and other PMS Systems. Experience in hospitality helps and basic computer skills along with soft skills and a friendly nature to interact with people.
I applied online. The process took 3 days. I interviewed at Holiday Inn in Dec 2025
Interview
It was nice and easy. HR and manager were really welcoming and professional. I feel really calm and comfortable on the interview. It was a great experience for my first job interview in hospitality in the US
Interview questions [1]
Question 1
My experience in hospitality. Some cases from previous jobs. Working with international team
I applied through an employee referral. I interviewed at Holiday Inn (Brookline, MA)
Interview
The front desk manager arrived 30 minutes late for my interview and conducted it in a rushed manner, treating me as if I were a burden during our interview process.
Front Desk Agent applicants have rated the interview process at Holiday Inn with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 56% positive. To compare, the company-average is 68.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Front Desk Agent roles take an average of 8 days to get hired, when considering 27 user submitted interviews for this role. To compare, the hiring process at Holiday Inn overall takes an average of 6 days.
Common stages of the interview process at Holiday Inn as a Front Desk Agent according to 27 Glassdoor interviews include:
One on one interview: 35%
Drug test: 16%
Skills test: 14%
Presentation: 10%
Phone interview: 10%
Background check: 4%
IQ intelligence test: 4%
Personality test: 2%
Group panel interview: 2%
Other: 2%
Here are the most commonly searched roles for interview reports -