I applied online. The process took 1 week. I interviewed at HomeServe USA (Chattanooga, TN) in Dec 2021
Interview
It was a 30 interview with HR and then another 30 minute interview with management. They ask you questions that require you to answer using the STAR method. The interview is straight forward and you are usually offered the job after the second interview with management has concluded.
Interview questions [1]
Question 1
How have you handled difficult customers in your previous customer service role?