I applied online. The process took 1 week. I interviewed at Horace Mann
Interview
Initial phone screening interview where they explain the job, and set up a one on one interview. The one on one interview is a bit tougher where they ask situational and behavior questions. It lasted about 45 minutes.
Interview questions [1]
Question 1
Give an example of a time where you worked with both internal and external teams to meet company goals.
Phone interviewed followed by behavioral assessment and virtual rep scenarios. Once that was completed was invited to completed Teams interview with 2 people. Offer was received by email within 10 mins of completing.
Quick phone convo then I was sent an online assessment next they scheduled me for a 45 min video interview with two people I’m assuming are hiring managers. Have not done this portion yet though
Horace Mann interviews FAQs
Customer Service Representative applicants have rated the interview process at Horace Mann with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 54.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 10 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at Horace Mann overall takes an average of 35 days.
Common stages of the interview process at Horace Mann as a Customer Service Representative according to 8 Glassdoor interviews include:
Phone interview: 23%
Personality test: 18%
Skills test: 18%
Background check: 14%
Group panel interview: 9%
Drug test: 9%
One on one interview: 9%
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