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      Horace Mann

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      Customer Service Representative PROPERTY and CASUALTY Interview

      Oct 12, 2024
      Anonymous Interview Candidate
      Springfield, IL
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Horace Mann (Springfield, IL) in Oct 2024

      Interview

      I have noticed that as a minority, during the interview process, you are not treated fairly. I was asked during the interview " you aren't going to want to advance once you get the job, are you?" I find this to be rather interesting. It is like you are being discouraged before you even get the job, and that you are chosen depending on your reply; yes, no job, no, no ambition, you may get the job. The company appears to be a bit racist towards minorities. I had applied for a supervisor prior, and was way overqualified for this job as well, and was treated like veritable crap during the interview process. In a nutshell, don't waste your time interviewing here if you are the wrong color.

      Interview questions [1]

      Question 1

      Are you thinking of advancing?
      1 Answer
      avatar
      Horace Mann response
      1y
      We’re sorry to read about your experience. At Horace Mann, we do not tolerate discrimination in any form. If you believe you’ve experienced unfair behavior, please contact our Compliance Office using our online form found here: https://www.horacemann.com/contact-us/complaint-form.

      Horace Mann interviews FAQs

      • Candidates applying for Customer Service Representative PROPERTY and CASUALTY roles take an average of 14 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Horace Mann overall takes an average of 35 days.
      • Common stages of the interview process at Horace Mann as a Customer Service Representative PROPERTY and CASUALTY according to 1 Glassdoor interviews include:

        Personality test:  33%

        Phone interview:  33%

        Other:  33%

      • Here are the most commonly searched roles for interview reports -

        1. Exclusive Agent(24) ;
        2. Claims Adjuster(20) ;
        3. Insurance Agent(20) ;
        4. Claims Counselor(16) ;
        5. Customer Service Representative(15) ;
        6. Agent(13) ;
        7. Manager(10) ;
        8. Agency Consultant(7) ;
        9. Analyst(7) ;
        10. Claims(6) ;
        11. Claims Representative(6) ;
        12. Customer Service Representative (CSR)(6) ;
        13. Director(6) ;
        14. Claims Representative II(5) ;
        15. Inside Sales Representative(5) .


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      Jobs at Horace Mann

      4 jobs in United States
      Service Representative - Property & Casualty
      Remote
      ·
      $16 - $25 /hr
      (Employer provided)
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      Service Representative - Life and Retirement
      Springfield, IL
      ·
      $16 - $25 /hr
      (Employer provided)
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      Life & Retirement Advocate II
      Springfield, IL
      ·
      $21 - $29 /hr
      (Employer provided)
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      Life & Retirement Advocate II
      Stafford, TX
      ·
      $21 - $29 /hr
      (Employer provided)
      View job
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