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      Horizon Air

      Part of Alaska Airlines

      Engaged Employer

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      Related searches: Horizon Air reviews | Horizon Air jobs | Horizon Air salaries | Horizon Air benefits
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      Customer Service Representative Interview

      Feb 8, 2018
      Anonymous Interview Candidate
      Seattle, WA
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 day. I interviewed at Horizon Air (Seattle, WA) in Dec 2017

      Interview

      First I filled out their online application. A few days later an HR person named Dana called me for a phone interview. At the end of the phone call she scheduled me to go in for an in-person workshop interview process with several others, 10 days later, at a hotel in Seattle, where the position was available. In a small conference room at the Hilton, about 12 of us listened to the HR guy, who was friendly and clear. Then we watched a video about the company. We broke into groups and got to know each other a bit and presented what we learned to the overall group. Then we were called out for personal interviews one at a time.

      Interview questions [1]

      Question 1

      Tell me about a time when you had an irate customer.
      1 Answer

      Horizon Air interviews FAQs

      • Customer Service Representative applicants have rated the interview process at Horizon Air with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 74.5% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Service Representative roles take an average of 1 day to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Horizon Air overall takes an average of 23 days.
      • Common stages of the interview process at Horizon Air as a Customer Service Representative according to 1 Glassdoor interviews include:

        Skills test:  17%

        Phone interview:  17%

        Drug test:  17%

        Group panel interview:  17%

        Background check:  17%

        One on one interview:  17%

      • Here are the most commonly searched roles for interview reports -

        1. Flight Attendant(109) ;
        2. Ground Service Agent(55) ;
        3. Passenger Service Agent(27) ;
        4. Ramp Agent(27) ;
        5. Customer Service Agent(21) ;
        6. CSA - Customer Service Associate(10) ;
        7. Aircraft Maintenance Technician(6) ;
        8. Customer Service Representative(6) ;
        9. First Officer(6) ;
        10. Aircraft Mechanic(5) ;
        11. Airline Pilot(5) ;
        12. Crew Scheduler(4) ;
        13. Ground Service Agent Team Capitan(4) ;
        14. Supervisor(4) ;
        15. Aviation Maintenance Technician(3) .


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      Jobs at Horizon Air

      2 jobs in United States
      Ramp & Customer Service Agent
      Pasco, WA
      ·
      $18 - $18 /hr
      (Employer provided)
      View job
      Ramp & Customer Service Agent
      Kalispell, MT
      ·
      $19 - $19 /hr
      (Employer provided)
      View job
      View all Customer Service Representative Jobs