I applied online. The process took 1 week. I interviewed at Horizon Air (Portland, OR) in Dec 2018
Interview
After applying, I got a text to answer questions about my availability. Then I received a phone call and email to conduct a phone screen. I scheduled the phone screen but it wasn't at all a screening.I was told to come in the next morning for an in person interview. The in person interview was from 8am-12pm. After a company presentation, the room divided into three groups of 8 people. We answered questions to others in the group. We had to present, as a group, 8 things that we had in common. Then we were each pulled for one on one interviews. I did two one on one interviews.
Interview questions [1]
Question 1
Describe safety and how you feel about it. Describe a time you dealt with a difficult worker and how you handled it. Describe a time you had an irate customer and what was the outcome. Describe a time you did something wrong and what you learned from it.
Showed up to an Embassy suite near PDX, went to a conference room where I got a brief 30 minute introduction to Horizon Ground Operations.
Then we split to a separate room for interviews.
The interview is heavily focused around customer service. Above all else they want to know that you value safety. Started with a phone or recorded video interview, then two in person interviews.
Interview questions [1]
Question 1
Situational question but the answer was valued on safety
Ground Service Agent applicants have rated the interview process at Horizon Air with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 74.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Ground Service Agent roles take an average of 9 days to get hired, when considering 16 user submitted interviews for this role. To compare, the hiring process at Horizon Air overall takes an average of 23 days.
Common stages of the interview process at Horizon Air as a Ground Service Agent according to 16 Glassdoor interviews include:
Drug test: 18%
Group panel interview: 16%
Phone interview: 16%
Background check: 13%
One on one interview: 13%
Skills test: 9%
Presentation: 6%
Personality test: 6%
Other: 3%
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