I applied through a recruiter. The process took 2 weeks. I interviewed at Houzz in Oct 2014
Interview
I was contacted through LinkedIn and the recruiter really talked up the company so naturally, I agreed to interview. The first and second interviews were a phone interview and an in-person interview, respectively. Both had very standard questions--tell me about a time where you dealt with an angry customer, what classes and organizations were you involved in, did you do any extracurriculars in high school, etc. The third interview consisted of role-play where you were given a prompt to answer and eventually, act out.
While I enjoyed the people I interviewed with, the interview process itself was completely disorganized. Both times I had to confirm with the recruiter MORNING OF because she did not send pertinent info timely. One on interview, I was even rescheduled three times without adequate time to make arrangements. Seeing as I had to take time off work to attend these interviews, this was a complete disregard for my time and schedule.
After the third interview, they sent me an email with the generic, "We're impressed with your experience but..." A bit disappointing as the feedback in the interviews were the exact opposite. Prior to my interviews, I also read on glassdoor that Houzz lacked diversity and I was shocked to find that the reviewers were eerily accurate. You may be at a disadvantage if you aren't what they're looking for (outwardly).
Interview questions [1]
Question 1
There were no difficult questions. Make sure you know your HS career as well.
I applied through other source. I interviewed at Houzz (Nashville, TN) in Sep 2017
Interview
I attended an "Open Houzz" Came in with a group. Watched an 10 to 15 min presentation on what "Houzz" is about, and what you would be doing in the position applied for. After the video we then waited to be called individually for our race 1st round of interviews. I chatted with the other canidates and made small talk. I even saw someone I've worked with before!! We went thru the app that "Houzz" offers talked about their products!! I was stoked!! I was called up for the 1st intetview...It went great!! The "Houzz"employees are outgoing, inviting, and overall welcoming!! I made it past the 1st interview!! Yayy!! Then I was scheduled for an final/ role play interview for the next day!! Final/ role play intetview included an recruiter that called in and stated that we sent her the wrong color for the pillow that she ordered. This is where you would need to know how to empathize and sympathize, and be convincing to make the customer at ease and happy!! I did great on that portion, even the recruiter stated I did great!! The final interview was with the same recruiter I had the role play with. It was more in detail about my past employment, what I liked disliked. We went over salary, hours of operation, pto, company paid insurance, do you have any planned trips. This overall experience was great!!!! Background check has been started, now I'm just waiting on the phone call with the offer to start!! Fingers crossed!!
I applied through a recruiter. The process took 3 weeks. I interviewed at Houzz (Irvine, CA) in Sep 2017
Interview
I was approached by Kirstyn Sullivan on LinkedIn asking if I would be interested in a position at Houzz. I agreed and we scheduled a call to introduce ourselves and see if it would be a good fit. After she told me more about the company and position and I gave my past work experience, we both felt like it would be a good idea to move along. I then had my first in person interview which went well and lead to the role play interview. We weren't able to do the role play interview in person, however, we later did it over the phone the following week.
Interview questions [1]
Question 1
Describe a situation that you had to overcome from a past work experience
I applied through a recruiter. I interviewed at Houzz (Nashville, TN)
Interview
Three part interview process. I was recruited via LinkedIn, after which I had a pleasant telephone interview. Afterwards I had another pleasant Skype interview. About two hours after the Skype interview, I was invited to the Nashville office for the third part of the interview which consisted of a roleplay and another Skype interview. The interviewer was 20 minutes late. The roleplay was okay, but extremely awkward due to my obvious lack of training and no background regarding the website or such a telephone call. The Skype interview itself was extremely negative, it was centered solely on my weaknesses, talking about my negative experiences and attributes, ect.. He couldn't seem to crack a smile and he acted as though he had something better to do.
Customer Service Coordinator applicants have rated the interview process at Houzz with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 22% positive. To compare, the company-average is 44.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Coordinator roles take an average of 20 days to get hired, when considering 18 user submitted interviews for this role. To compare, the hiring process at Houzz overall takes an average of 18 days.
Common stages of the interview process at Houzz as a Customer Service Coordinator according to 18 Glassdoor interviews include:
Phone interview: 31%
One on one interview: 24%
Skills test: 9%
Background check: 9%
Presentation: 9%
Drug test: 7%
Group panel interview: 7%
IQ intelligence test: 3%
Other: 2%
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