I applied online. The process took 1+ week. I interviewed at HubSpot in Mar 2021
Interview
I submitted my resume and was contacted by a recruiter who screened me for an interview. I had an interview 5 days later. The questions were fair, and, honestly, my work experience was a stretch for the position. I was impressed with the Culture Code and had to submit my own slide.
Interview questions [1]
Question 1
How do people deliver exceptional customer service?
Initial call, call with team leader, case study to present to team afterwards. Everyone was friendly and positive. They have lots of resources online to use as well to prepare for your call.
Interview questions [1]
Question 1
Describe inbound marketing and how it helps businesses
1. HR screening
2. Hiring Manager
3. Assignment/Roleplay
4. Culture fit rounds
1. Hiring Manager
2. Senior Manager
3. Internal Stakeholder
The last three rounds are considered as one and the evaluates the candidate on various aspects of company culture.
45-minute interview with HR person, followed by a 1-hour interview with the CSM Manager.All interviews will be conducted online.Before the HR meeting, you will receive a link to the culture code, which outlines their values and culture.
Interview questions [1]
Question 1
Could you tell us about the challenges you're currently facing with the clients you're handling?
What is the toughest feedback you've received from a colleague, and how did you respond to it?
Customer Success Manager applicants have rated the interview process at HubSpot with 3.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 63% positive. To compare, the company-average is 57.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 27 days to get hired, when considering 64 user submitted interviews for this role. To compare, the hiring process at HubSpot overall takes an average of 25 days.
Common stages of the interview process at HubSpot as a Customer Success Manager according to 64 Glassdoor interviews include:
Phone interview: 28%
One on one interview: 25%
Group panel interview: 13%
Presentation: 9%
Other: 8%
Background check: 5%
Drug test: 4%
Skills test: 3%
IQ intelligence test: 3%
Personality test: 1%
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