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      HubSpot

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      Customer Support Specialist Interview

      Jul 8, 2021
      Anonymous Interview Candidate
      Singapore
      No offer
      Negative experience
      Difficult interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at HubSpot (Singapore) in May 2021

      Interview

      This was my second time interviewing for this role after 1.5 years and contrary to the positive experience I had when I interviewed for the first time, this experience was far from positive. We set up a phone interview but it was delayed for 2 weeks as she had a personal emergency and had to reschedule, and that's fine, life happens. But after being so excited about the interview and working harder to prepare for it, the recruiter was so unfriendly and stand offish in the call. It was as if she made the early judgement from the get go that I was not a right fit a few minutes into the call before even understanding what changed in terms of my job experiences and skill set as compared to 1.5 years ago. Very disappointing experience and no feedback was given regarding that interview, just a rejection email from their email templates. Interviews are hard and nerve wrecking, and a bit of human touch and empathy would be great as we are not just qualifications and numbers on paper that they need to vet through.

      Interview questions [1]

      Question 1

      How have you grown from the past feedback given to you in the last interview?
      Answer question
      1

      Other Customer Support Specialist Interview Reviews for HubSpot

      Customer Support Specialist Interview

      Jun 22, 2026
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Difficult interview

      Application

      I interviewed at HubSpot

      Interview

      The hiring process consists of an initial HR interview to assess cultural fit, followed by a technical interview to evaluate skills, and concludes with three separate one-on-one interviews with different managers expecting STAR responses.

      Interview questions [1]

      Question 1

      Tell me about a time you had conflict with a coworker or colleague, and how did you overcome it?
      Answer question

      Customer Support Specialist Interview

      May 1, 2026
      Anonymous Interview Candidate
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. I interviewed at HubSpot

      Interview

      It is a 5 step interview process, with the 1st one being a phone screening, then a video call/interactive assignment, and then finally three 30 minute back to back interviews for the 3rd and final round.

      Customer Support Specialist Interview

      Apr 22, 2026
      Anonymous Interview Candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at HubSpot in Apr 2026

      Interview

      Three rounds: -Screening with recruiter -Technical (live troubleshooting with a manager) -Behavioral (3-30 minute interviews with managers) The recruiter offers prep sessions before the 2nd and 3rd rounds. Take advantage of them as they’ll explicitly walk you through how to prepare.

      HubSpot interviews FAQs

      • Customer Support Specialist applicants have rated the interview process at HubSpot with 3.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 65% positive. To compare, the company-average is 57.3% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Support Specialist roles take an average of 22 days to get hired, when considering 63 user submitted interviews for this role. To compare, the hiring process at HubSpot overall takes an average of 25 days.
      • Common stages of the interview process at HubSpot as a Customer Support Specialist according to 63 Glassdoor interviews include:

        Phone interview:  33%

        One on one interview:  23%

        Presentation:  15%

        Skills test:  6%

        Group panel interview:  5%

        Background check:  5%

        IQ intelligence test:  4%

        Drug test:  4%

        Other:  3%

        Personality test:  2%

      • Here are the most commonly searched roles for interview reports -

        1. Account Executive(416) ;
        2. Software Engineer(178) ;
        3. Customer Support Specialist(163) ;
        4. Senior Software Engineer(157) ;
        5. Customer Success Manager(135) ;
        6. Business Development Representative (BDR)(113) ;
        7. Growth Specialist(113) ;
        8. Sales(75) ;
        9. Channel Account Manager(61) ;
        10. Sales Manager(57) ;
        11. Senior Customer Support Specialist(46) ;
        12. Recruiter(45) ;
        13. Inbound Success Coach(40) ;
        14. BDR(39) ;
        15. Manager(38) .


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    • Jobs at HubSpot

      9 jobs in United States
      Senior Marketer, AI Driven Customer Reference Program
      Atlanta, GA
      ·
      $92K - $138K /yr
      (Employer provided)
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      Senior Marketer, AI Driven Customer Reference Program
      Chicago, IL
      ·
      $92K - $138K /yr
      (Employer provided)
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      Senior Marketer, AI Driven Customer Reference Program
      United States
      ·
      $92K - $138K /yr
      (Employer provided)
      View job
      インサイドセールス / Business Development Rep (BDR)
      United States
      ·
      $16 - $16 /hr
      (Employer provided)
      View job
      Senior Marketer, AI Driven Customer Reference Program
      Los Angeles, CA
      ·
      $92K - $138K /yr
      (Employer provided)
      View job
      View all Customer Support Specialist Jobs