Senior Customer Success Manager applicants have rated the interview process at HubSpot with 3.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 57% positive. To compare, the company-average is 57.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Senior Customer Success Manager roles take an average of 27 days to get hired, when considering 7 user submitted interviews for this role. To compare, the hiring process at HubSpot overall takes an average of 25 days.
Common stages of the interview process at HubSpot as a Senior Customer Success Manager according to 7 Glassdoor interviews include:
Phone interview: 29%
One on one interview: 25%
Group panel interview: 21%
Presentation: 17%
Background check: 4%
Drug test: 4%
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. The process took 4 weeks. I interviewed at HubSpot (New York, NY) in Nov 2021
Interview
I started the interview process with a recruiter in London, 30 minute screen. The next interview was with a senior CS manager for 30 minutes, which went well. The first two conversations were friendly and respectful and flowed really well. It made me really excited for the opportunity. The next step was four 30 minute back-to-back interviews. They like to focus on the STAR format and there were a lot of questions - like almost all of them - about situations where things went wrong. This was a bit of a red flag. The last interview was a case study presentation. In the prep the recruiter sent over they said no need to focus on their product, you're not meant to be an expert. I didn't and then was docked for that by the interviewer. Overall the interview process was good, it's clear if you make it to the final round that they are looking for a VERY specific person. Another thing to be aware of is that their pay is very low for a Senior CSM position. I would have had to take a pay cut, and don't feel that I'm necessarily overpaid in my current Senior CSM position. It could be a good opportunity for someone earlier in their career.
Interview questions [1]
Question 1
If you met our CEO what would you ask?
Describe how to do something in 3 minutes or less?
Tell me a time you set a goal and how did you achieve it?
Tell me a time you had a communication difference with a customer or colleague and how did you handle it?
Tell me about a time you had to deliver bad news to a customer?
I applied online. The process took 2 months. I interviewed at HubSpot in Mar 2026
Interview
They do not respect your time at all. I went through the interview process, got nothing but positive feedback along the way, and then after what was supposed to be the final interview, they put everything on hold and just kept me waiting. After over a month they came back and asked for another interview even though I had completed the process. 2 days after that I got the generic "thanks but no thanks" rejection. Keeping someone on the hook for over a month and not giving an actual reason is so inconsiderate. Just know that your time will not be respected and do not get your hopes up even if they give you nothing but positive feedback.
I applied online. The process took 1 week. I interviewed at HubSpot in Aug 2025
Interview
Only went throught the initial screening call with the recruiter, and it was an awkward experience. There were zero pleasantries on their end before jumping right into it, and the first thing they said was "to be honest, we have a lot of applicants for this role and had to renove the post from our careers site..." This felt immediately dismissive of my chances at moving forward, all before even learning more about me and my experience. I understand the market is very competitive right now, and them wanting to be transparent, but this didn't set a possitive tone for the rest of the conversation, on top of them being not very friendly from the start.
Interview questions [1]
Question 1
Tell me about the KPIs in your current role and how you're meeting your targets.
I applied online. The process took 5 weeks. I interviewed at HubSpot (Melbourne) in Jul 2025
Interview
4 step process that involves a phone screen, and interview with two managers, a role-play and three interviews with three different managers back to back. Very lengthy with specific criteria that they’re after.
Interview questions [1]
Question 1
Show examples of using your initiative, managing key stakeholders