good and easy, got an offer right away after the call. just basic customer service questions, previous experience and what I did before in a previous job. very quick and easy onboarding
Fairly Easy I enjoyed the interview process at first I was nervous but once my first question was asked it was smooth and relaxing the questions were not difficult to answer
I applied for a position with Humana 3 times. All three I was denied for lack of experience. When I have over 8 years experience in customer service. They might not actually job opening right now. Despite them constantly updating and posting jobs on career sites. Just save yourself the time and not apply.
Customer Service Representative applicants have rated the interview process at Humana with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 60% positive. To compare, the company-average is 63.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 16 days to get hired, when considering 50 user submitted interviews for this role. To compare, the hiring process at Humana overall takes an average of 25 days.
Common stages of the interview process at Humana as a Customer Service Representative according to 50 Glassdoor interviews include:
Phone interview: 20%
Drug test: 16%
One on one interview: 12%
Background check: 11%
Skills test: 11%
Group panel interview: 9%
IQ intelligence test: 7%
Presentation: 7%
Personality test: 5%
Other: 1%
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