I applied online. The process took 5 days. I interviewed at IBM (El Salto, Jalisco) in May 2013
Interview
I had one interview with the final customer. I got a lot of "situation" questions instead technical ones. UNIX and Websphere were must. The process was pretty quick as well the process to accept an offer. The interview process was very short and they decided on me and notified about their decision in about 2 hours.
Interview questions [1]
Question 1
Basic command line questions for UNIX, how to troubleshoot a webpage, how to troubleshoot a database connection problem.
I applied through an employee referral. The process took 1+ week. I interviewed at IBM (Costa Mesa, CA) in Nov 2012
Interview
Phone interview, 1 on 1.
The phone interview was more of a screening process to see if you would fit the qualifications. Not super technical, but that may vary by the manager interviewing you.
The 1 on 1 was minimally stressful, but the hiring manager was a very nice guy and wasn't looking to tear you down.
I applied in-person. The process took 2 weeks. I interviewed at IBM (Pittsburgh, PA) in Jun 2012
Interview
Had Phone screen with HR talking about you are currently do and what you are looking for, and another phone screen with the manager, you can ask questions about what the team does. After these phone screens, had the Technique test. They sent you the tutorial and relative online document, so you will familiar with the technology they are using. Last is in-person interview, asked more behavior questions.
Interview questions [1]
Question 1
What kind of hard problem you met in your current job and how did you solve it?
Support Engineer applicants have rated the interview process at IBM with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 66.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Support Engineer roles take an average of 10 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at IBM overall takes an average of 30 days.
Common stages of the interview process at IBM as a Support Engineer according to 4 Glassdoor interviews include:
Phone interview: 40%
One on one interview: 20%
Personality test: 10%
Group panel interview: 10%
Skills test: 10%
IQ intelligence test: 10%
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