Customer Service Representative applicants have rated the interview process at IBM with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 69% positive. To compare, the company-average is 66.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 24 days to get hired, when considering 62 user submitted interviews for this role. To compare, the hiring process at IBM overall takes an average of 30 days.
Common stages of the interview process at IBM as a Customer Service Representative according to 62 Glassdoor interviews include:
Phone interview: 21%
One on one interview: 17%
Skills test: 11%
IQ intelligence test: 10%
Personality test: 9%
Presentation: 8%
Background check: 8%
Drug test: 7%
Group panel interview: 4%
Other: 4%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at IBM (Brno) in May 2011
Interview
Purely normal interview for a call centre bckground where the most essential as a start is to be able to speak other languages. Of course some basic computer skills but main process is how skilled are you regarding languages
3 rounds of interviews, only the first round of HR screening is easy, everything else you have to prepare for. Usually you will be tested from simple matrix to complex case studies.
Interview questions [1]
Question 1
Imagine one of your key clients, who currently generates significant revenue for the company, informs you that they are considering switching to a competitor because they feel they’re not getting enough proactive support and value from our service. How would you handle this situation?
Goos worth giving but long process
Should be patient enough to handle rest company os good and has a bright future kindly interview and get maximum benefits
I really recommend
The interview had multiple steps, starting with an AI asking tough recorded questions. I disliked the AI format. The second step was a screening call, making the process feel lengthy.
Interview questions [1]
Question 1
Give an example of a time you had a challenge in the workplace and overcame it.