Systems Service Representative applicants have rated the interview process at IBM with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 66.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Systems Service Representative roles take an average of 21 days to get hired, when considering 11 user submitted interviews for this role. To compare, the hiring process at IBM overall takes an average of 30 days.
Common stages of the interview process at IBM as a Systems Service Representative according to 11 Glassdoor interviews include:
Phone interview: 30%
Background check: 17%
One on one interview: 13%
Skills test: 10%
Presentation: 7%
Personality test: 7%
Drug test: 7%
Group panel interview: 3%
Other: 3%
IQ intelligence test: 3%
Here are the most commonly searched roles for interview reports -
I applied in-person. The process took 2 weeks. I interviewed at IBM
Interview
Two interview, one was for first line manager(your report line manager) and the other was for second line manager( your boss's boss). Ask about your professional skill and work experience. They focus on your personality especially. It is a high pressure job, you should be adaptive
Interview questions [1]
Question 1
Impromptu request from interviewer about a complain happened
I applied online. I interviewed at IBM (San Antonio, TX) in Dec 2025
Interview
Nice so far, will be about 3 rounds. Manager in great communication. Only in the first round headed to the second, so we will see where it goes from there.
They called me once to see if I was interested and told me everything that I will be doing. Then someone else called me to go over everything again then they sent a package
I applied in-person. The process took 2 weeks. I interviewed at IBM in Sep 2019
Interview
Quick phone interview and then one in person. Nothing too crazy, basic question and not much technical questions were asked. Got an offer within a week. Overall, not a bad interview process and was always kept in a loop.
Interview questions [1]
Question 1
Tell me about yourself? Why you want to work for IBM?