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IHG Hotels and Resorts interviews FAQs
Guest Service Agent applicants have rated the interview process at IHG Hotels and Resorts with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 71.6% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at IHG Hotels and Resorts as a Guest Service Agent according to 1 Glassdoor interviews include:
Personality test: 25%
Skills test: 25%
Background check: 25%
Phone interview: 25%
Here are the most commonly searched roles for interview reports -
I applied in-person. I interviewed at IHG Hotels and Resorts (Ōsaka, Osaka) in Aug 2022
Interview
before the interview 3days ago,i got the confirmed interview timing 12:15pm . but in the last day which it is 1day before interview the mail with timing 12:45pm with place. so , interview date i come there about 12:25, they called me 12:24pm asked me "what is your time for the interview of you?' i said"12:45PM",and just keep slient. so weird.
I interviewed at IHG Hotels and Resorts (Phú Quốc)
Interview
Interview via whatsapp due to Covid 19 directly with Front Office Manager. After that, I was asked to provide the referee information. Once you pass the interview, the HR will contact you to deal about the salary
Interview questions [1]
Question 1
Are you able to work night shift ? And can you list some name of night audit reports?
I applied online. I interviewed at IHG Hotels and Resorts
Interview
They quickly introduced the hotel and asked me about my work experiences. Also, they asked me what i know about the hotel. They are so friendly and pretty easy going.
I interviewed at IHG Hotels and Resorts (Hayman Island)
Interview
Online application, casual phone interview, formal virtual interview. Questions were very scenario based. Overall some difficulty but generally a pleasant application experience. Questions were around customer service, complaints, hotel departments, front desk tasks etc.
Interview questions [1]
Question 1
There's a large queue at reception and guests are getting visibly frustrated, what do you do?