Customer Service/Return Desk Associate applicants have rated the interview process at IKEA with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 77.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service/Return Desk Associate roles take an average of 15 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at IKEA overall takes an average of 19 days.
Common stages of the interview process at IKEA as a Customer Service/Return Desk Associate according to 5 Glassdoor interviews include:
One on one interview: 24%
Background check: 18%
Phone interview: 18%
Personality test: 12%
Skills test: 12%
Drug test: 12%
Group panel interview: 6%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1+ week. I interviewed at IKEA (Seattle, WA) in Jul 2015
Interview
The interview is about 30 minutes and they ask a lot of situational questions. You interview at the store and it can be a little bit off schedule since the managers must monitor the cashier line while interviewing.
Interview questions [1]
Question 1
What would you do if someone started yelling at you because you cannot return a product?
Didn't actually get an interview - however they at least sent an email acknowledging my application and invited me to a meet and greet a few weeks later. Disappointing, I hoped to at least make it to the next stage.
I applied online. The process took 3 weeks. I interviewed at IKEA (Emeryville, CA) in May 2015
Interview
Long proccess i am going to say that first someone calls you on the phone and you have a interview then you are set up one in person. Then you will meet with the deparment manager then the main manager