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      IKEA

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      Related searches: IKEA reviews | IKEA jobs | IKEA salaries | IKEA benefits | IKEA conversations
      IKEA interviewsIKEA Customer Service Associate interviewsIKEA interview
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      Customer Service Associate Interview

      Nov 18, 2017
      Anonymous Interview Candidate
      Saint Louis, MO
      No offer
      Positive experience
      Easy interview

      Application

      I applied through other source. I interviewed at IKEA (Saint Louis, MO) in Nov 2017

      Interview

      Job Fair went from 2pm to 8pm in the store restaurant. I arrived at 1:45. There were about 25 people there already. We were given a form to fill out with our name and phone number. They entered our information into a computer, then at 2 they began calling out names. There were about 6-7 ikea employees doing interviews. When my name was called, I was seated at a table with 2 other candidates. The interviewer introduced himself and then began questioning us. He would ask the question, then each of us took turns answering while he took notes. We were told we would hear back in a week or so. It has been one week and I haven't heard anything back yet.

      Interview questions [2]

      Question 1

      Tell me about a time you went above and beyond for a customer.
      Answer question

      Question 2

      Tell me about a time you had multiple task to accomplish and how you decided what to do first.
      Answer question

      Other Customer Service Associate Interview Reviews for IKEA

      Customer Service Associate Interview

      Sep 28, 2025
      Anonymous employee
      Brooklyn, NY
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at IKEA (Brooklyn, NY)

      Interview

      You sit with a manager and they ask you questions about your past job experiences and other questions and then ask you take drug test if you pass. There is also a phone interview before the interview to determine if you go in for the job interview.

      Interview questions [1]

      Question 1

      Describe a time where you noticed something and fixed it
      Answer question

      Customer Service Associate Interview

      Jun 16, 2024
      Anonymous employee
      Cardiff, Wales
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at IKEA (Cardiff, Wales)

      Interview

      Informal relaxed chat, they ask questions based on their values so make sure you talk about them in your answers, I had a video based interview before a face to face interview with one of the team leaders

      Interview questions [1]

      Question 1

      What does does sustainability mean to you?
      Answer question

      Customer Service Associate Interview

      Jun 14, 2023
      Anonymous employee
      Portland, OR
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at IKEA (Portland, OR)

      Interview

      Apply online, go in for an interview, and take a drug test if the job is offered. You must pass with no flags on drug tests to accept the job.

      Interview questions [1]

      Question 1

      Can you describe a situation in which you had to defuse a customer?
      1 Answer


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      IKEA interviews FAQs

      • Customer Service Associate applicants have rated the interview process at IKEA with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 91% positive. To compare, the company-average is 77.6% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Service Associate roles take an average of 11 days to get hired, when considering 23 user submitted interviews for this role. To compare, the hiring process at IKEA overall takes an average of 19 days.
      • Common stages of the interview process at IKEA as a Customer Service Associate according to 23 Glassdoor interviews include:

        One on one interview:  24%

        Drug test:  22%

        Skills test:  16%

        Phone interview:  15%

        Background check:  7%

        Presentation:  5%

        Group panel interview:  4%

        Other:  4%

        Personality test:  2%

        IQ intelligence test:  2%

      • Here are the most commonly searched roles for interview reports -

        1. Sales Associate(686) ;
        2. Cashier(419) ;
        3. Sales Co-Worker(412) ;
        4. Customer Service Representative(383) ;
        5. Customer Service(317) ;
        6. Sales(266) ;
        7. Visual Merchandiser(234) ;
      Interior Designer
      (224) ;
    • Sales Coworker(220) ;
    • Sales Assistant(207) ;
    • Manager(187) ;
    • Warehouse Worker(169) ;
    • Vendeur(168) ;
    • Team Leader(165) ;
    • Goods Flow Co-worker(125) .
    • Jobs at IKEA

      16 jobs in United States
      Customer Service Associate (Childcare)
      Costa Mesa, CA
      ·
      $20 - $20 /hr
      (Employer provided)
      View job
      Customer Service Associate (Childcare)
      San Diego, CA
      ·
      $20 - $20 /hr
      (Employer provided)
      View job
      Seasonal Full-Time Cashier & Customer Service Associate
      Philadelphia, PA
      ·
      $18 - $18 /hr
      (Employer provided)
      View job
      Retail Customer Service and Returns Associate (12-19 Hours/week)
      Norfolk, VA
      ·
      $18 - $25 /hr
      (Employer provided)
      View job
      Seasonal Cashier & Customer Service Associate (12-19hrs/wk)
      Philadelphia, PA
      ·
      $18 - $18 /hr
      (Employer provided)
      View job
      View all Customer Service Associate Jobs