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      IKEA

      Engaged Employer

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      Interviews
      Related searches: IKEA reviews | IKEA jobs | IKEA salaries | IKEA benefits | IKEA conversations
      IKEA interviewsIKEA Customer Service interviewsIKEA interview
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      Customer Service Interview

      May 21, 2018
      Anonymous employee
      New Haven, CT
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied in-person. The process took 3 weeks. I interviewed at IKEA (New Haven, CT) in May 2018

      Interview

      The interview was very relaxed and the feedback was received in a timely manner. The staff and interviewer were welcoming and kind and I was interviewed promptly on my arrival. The questions asked covered my past experiences such as, how I handled difficult situations with customers. I was pleased with the interview process as well as my conversation with the hiring manager who was also very kind.

      Interview questions [1]

      Question 1

      How I resolved difficult situations with co-workers/customers at my previous employers.
      Answer question
      avatar
      IKEA response
      8y
      Feedback is so valuable so I want to thank you for yours! Most importantly, I’m pleased to know that your interview experience at IKEA New Haven was positive!

      Other Customer Service Interview Reviews for IKEA

      Customer Service Interview

      Jul 16, 2026
      Anonymous Interview Candidate
      Conshohocken, PA
      Declined offer
      Neutral experience
      Average interview

      Application

      I interviewed at IKEA (Conshohocken, PA)

      Interview

      It was a typical interview. They asked question about past experience and described ikea culture.Even though I knew i wasn't excited about working for ikea, in this economy I decided to give it a go.

      Interview questions [1]

      Question 1

      How do you handle stress at work?
      Answer question

      Customer Service Interview

      Mar 22, 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at IKEA

      Interview

      Fueron varias etapas, la última tienes que hacer una entrevista grupal donde te plantean un caso de una familia y tienes un presupuesto con el que venderle. Después está la fase de entrevista personal. Mi recomendación es que se te escuche en la dinámica grupal pero no te pongas por encima de nadie quieren ver también como interactúas con los compañeros

      Interview questions [1]

      Question 1

      Háblame de ti Cuéntame alguna experiencia difícil que hayas tenido con un cliente y como lo afrontaste Que dice la gente de ti Cuéntame Cuál es tu disponibilidad
      Answer question

      Customer Service Interview

      Aug 1, 2025
      Anonymous employee
      Logan
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 4 days. I interviewed at IKEA (Logan) in Aug 2025

      Interview

      Fast, professional and extremely insightful. Got the call the same day as applying, and the woman I spoke to was super nice. Arranged the face to face interview over the weekend.

      Interview questions [1]

      Question 1

      They asked about my availability.
      Answer question

      Jobs at IKEA

      14 jobs in United States
      Retail Customer Service and Returns Associate (12-19 Hours/week)
      Norfolk, VA
      ·
      $18 - $25 /hr
      (Employer provided)
      View job
      Customer Service Associate - (Part Time)
      Pittsburgh, PA
      ·
      $18 - $25 /hr
      (Employer provided)
      View job
      Seasonal Cashier & Customer Service Associate (12-19hrs/wk)
      Philadelphia, PA
      ·
      $18 - $18 /hr
      (Employer provided)
      View job
      Retail Cashier and Customer Service Associate
      San Diego, CA
      ·
      $20 - $20 /hr
      (Employer provided)
      View job
      Customer Service Associate (Childcare)
      San Diego, CA
      ·
      $20 - $20 /hr
      (Employer provided)
      View job

      IKEA interviews FAQs

      • Customer Service applicants have rated the interview process at IKEA with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 90% positive. To compare, the company-average is 77.6% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Service roles take an average of 13 days to get hired, when considering 50 user submitted interviews for this role. To compare, the hiring process at IKEA overall takes an average of 19 days.
      • Common stages of the interview process at IKEA as a Customer Service according to 50 Glassdoor interviews include:

        One on one interview:  21%

        Drug test:  19%

        Skills test:  16%

        Phone interview:  15%

        Presentation:  8%

        Background check:  8%

        IQ intelligence test:  5%

        Group panel interview:  5%

        Other:  1%

        Personality test:  1%

      • Here are the most commonly searched roles for interview reports -

        1. Sales Associate(685) ;
        2. Cashier(419) ;
        3. Sales Co-Worker(412) ;
        4. Customer Service Representative(383) ;
        5. Customer Service(317) ;
        6. Sales(266) ;
        7. Visual Merchandiser(234) ;
        8. Interior Designer(224) ;
        9. Sales Coworker(220) ;
        10. Sales Assistant(208) ;
        11. Manager(187) ;
        12. Warehouse Worker(169) ;
        13. Vendeur(168) ;
        14. Team Leader(165) ;
        15. Goods Flow Co-worker(124) .


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