Customer Service Associate applicants have rated the interview process at IKEA with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 91% positive. To compare, the company-average is 77.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Associate roles take an average of 11 days to get hired, when considering 23 user submitted interviews for this role. To compare, the hiring process at IKEA overall takes an average of 19 days.
Common stages of the interview process at IKEA as a Customer Service Associate according to 23 Glassdoor interviews include:
One on one interview: 24%
Drug test: 22%
Skills test: 16%
Phone interview: 15%
Background check: 7%
Presentation: 5%
Group panel interview: 4%
Other: 4%
Personality test: 2%
IQ intelligence test: 2%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 days. I interviewed at IKEA (Emeryville, CA) in May 2018
Interview
On a job search, I learned that IKEA was hiring so I submitted my application on their website and a few days later, received an email of their Hiring Event. It was in a drop-in basis and no appointment was needed, so it was good because I was able to drop by anytime during that time frame. I asked around to where interviews are being held. I had a little difficulty in finding the area as I have to walk throughout the store but at last I found the "Hiring Event" sign and I knew I was at the right place. I was checked in immediately and was handed a sheet to fill in my availability. As soon as I was finished filling it out, I was introduced to the kind gentleman who did my interview. It was a well structured interview as he introduced himself, gave me the background of the company and then he gave me a chance to speak. He asked several questions- some of them stumped me but I was able to give examples of my past work experiences. It was a great opportunity to speak to someone who has been with the company for years and it made me excited to be a part of it. He told me I would hear from them within 3-5 days from the interview. Two days later, I received a phone call extending me the position and now, I am looking forward to start growing with IKEA.
You sit with a manager and they ask you questions about your past job experiences and other questions and then ask you take drug test if you pass. There is also a phone interview before the interview to determine if you go in for the job interview.
Interview questions [1]
Question 1
Describe a time where you noticed something and fixed it
I applied online. I interviewed at IKEA (Cardiff, Wales)
Interview
Informal relaxed chat, they ask questions based on their values so make sure you talk about them in your answers, I had a video based interview before a face to face interview with one of the team leaders