Call Center Agent applicants have rated the interview process at IKEA with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 77.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Call Center Agent roles take an average of 21 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at IKEA overall takes an average of 19 days.
Common stages of the interview process at IKEA as a Call Center Agent according to 2 Glassdoor interviews include:
Drug test: 20%
One on one interview: 20%
Skills test: 20%
IQ intelligence test: 20%
Phone interview: 20%
Here are the most commonly searched roles for interview reports -
I applied through a staffing agency. The process took 3 weeks. I interviewed at IKEA (Lake Forest, CA) in Jun 2018
Interview
Phone interview then a in person interview. Was required to go to Lake Forest to the staffing agency to get drug tested and apply. It was a fairly average interview process and included everything expected for a job interview.
Interview questions [1]
Question 1
How would you deal with an escalated customer?
Describe a time you went beyond expectations at a previous job to provide outstanding customer service.
I applied through a staffing agency. I interviewed at IKEA
Interview
Done online. interviewer did not fully answer basic questions about job. wanted me to scan and e-mail him a cashiers check for $10 to pay for training materials and software before he would "attach me to my training supervisor" to continue hiring process. I was uncomfortable with process. did not pursue job.