I applied online. The process took 5 days. I interviewed at IKEA (White Marsh, MD) in May 2023
Interview
April was very professional & welcoming. She shared with me how she started with IKEA & manages her team. April made me feel at ease & it was pleasure interviewing with her.
Interview questions [1]
Question 1
How did I handle a difficult situation & would I do anything differently?
I applied online. The process took 3 weeks. I interviewed at IKEA (Baltimore, MD) in Dec 2021
Interview
(Let me first say that this was my 4th attempt applying with IKEA before given an offer-granted in the past there where things on my end that help me back from securing the job)
First Step: I applied online for a "customer support specialist" position.
Second Step: Received a phone interview request via email the next day.
Third Step: Completed a 45min phone interview and was recommended another position more related to my experience which is a plus. Scheduled an in-person interview 2 days later before ending the phone interview.
Fourth Step: Went to their center and had a 45min interview, following a slight tour, and left.
Fifth Step: Received a phone call from the same recruiter exactly 1 week later with a contingent job offer and was also sent some "congratulations" type emails.
Sixth Step: Took my drug test and signed my background check within 2 days.
about 5 days later (which was 2 days ago) my pre-employment screening was successfully completed and now I'm just waiting for that final confirmation email or call since I have yet heard anything about IKEA having to renege the job offer.
WISH ME LUCK, AND GOOD LUCK TO THOSE INTERESTED!!
Interview questions [1]
Question 1
Name a time you went above and beyond to meet companies goals?
I applied through an employee referral. I interviewed at IKEA (Baltimore, MD) in Feb 2021
Interview
The interview process was good ,I liked it because the interviewer was on point with her question, the time schedules was perfect, the feedback was good, also gained more knowledge.
Interview questions [1]
Question 1
At any point would you tell a customer NO ,when they have issues that need to be resolves?
Customer Resolution Specialist applicants have rated the interview process at IKEA with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 77.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Resolution Specialist roles take an average of 13 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at IKEA overall takes an average of 19 days.
Common stages of the interview process at IKEA as a Customer Resolution Specialist according to 5 Glassdoor interviews include:
Phone interview: 25%
One on one interview: 20%
Drug test: 15%
Skills test: 15%
Presentation: 10%
Personality test: 5%
IQ intelligence test: 5%
Other: 5%
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