Is it hard to get hired as a Customer Service Representative at ING?

Customer Service Representative applicants have rated the interview process at ING with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 60.8% positive. This is according to Glassdoor user ratings.

How long does it take to get hired as a Customer Service Representative at ING?

Candidates applying for Customer Service Representative roles take an average of 9 days to get hired, when considering 6 user submitted interviews for this role. To compare, the hiring process at ING overall takes an average of 22 days.

Where can I find ING interview experiences by job title?

Intern (175) ; Software Engineer (170) ; Analyst (158) ; KYC Analyst (114) ; Internship (91) ; Business Analyst (84) ; Customer Journey Expert (84) ; Associate (78) ; Devops Engineer (75) ; Senior Software Engineer (72) ; Vice President (61) ; Product Owner (60) ; Director (50) ; Data Scientist (49) ; Manager (49)

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ING Customer Service Representative interview questions

based on 12 ratings - Updated Jul 21, 2026

Average interview difficulty

Very positive interview experience

How others got an interview

90%
Applied online
Applied online
10%
In Person
In Person

Interview search

12 interviews

Customer Service Representative (CSR) Interview

Jul 21, 2026

Anonymous Interview Candidate

No offer

Positive experience

Average interview

Application

I applied online. I interviewed at ING (Sydney) in Jul 2022

Interview

Multiple stages including phone call, face to face with a panel. Took a long time to get back after application submission. I think it was nearly 2 months. Asked very standard questions. process was slow but clear.

Interview questions [1]

Question 1

tell me a time experience questions

Answer question

Client Service Account Manager Interview

Jul 25, 2025

Anonymous Interview Candidate

Declined offer

Positive experience

Average interview

Application

I applied online. The process took 4 weeks. I interviewed at ING in Oct 2024

Interview

Colloquio motivazionale e conoscitivo al telefono con HR, secondo step più tecnico in ufficio con hiring leader e due team members. Ultimo step sempre al telefono con HR motivazionale. Comunicazione via mail/whatsapp.

Interview questions [1]

Question 1

Domande tecniche su SEPA, Direct Debit, RIBA

Answer question

Customer Service Representative (CSR) Interview

Apr 4, 2025

Anonymous employee

Accepted offer

Positive experience

Average interview

Application

I interviewed at ING (Jacksonville, FL)

Interview

The interview process was nice. They were timely and succinct. They were respectful of candidate schedule. The purpose only one interviewee conducting the in person interview. They reviewed all pertinent information regarding salary benefits scheduling etc training was provided.

Interview questions [1]

Question 1

Where do you see yourself in 5 years?

1 Answer

Viewing 1 - 5 of 12 Interviews

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ING Customer Service Representative interview questions

Average interview difficulty

Very positive interview experience

How others got an interview

Interview search

Customer Service Representative (CSR) Interview

Client Service Account Manager Interview

Customer Service Representative (CSR) Interview

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Client Service Account Manager Interview

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