IRS Contact Center Representative interview questions
based on 2 ratings - Updated Jun 18, 2026
Very easyinterview difficulty
Mixedinterview experience
How others got an interview
100%
Applied online
Applied online
Interview search
2 interviews
IRS interviews FAQs
Contact Center Representative applicants have rated the interview process at IRS with 1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 68.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Contact Center Representative roles take an average of 90 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at IRS overall takes an average of 75 days.
Common stages of the interview process at IRS as a Contact Center Representative according to 2 Glassdoor interviews include:
Presentation: 50%
Drug test: 50%
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No interview just apply and come up there on time. They didn’t ask anything they just sent me an email offer. Its very unprofessional don’t work there I have had the worst job experience.
I applied online. The process took 3 months. I interviewed at IRS (Fresno, CA) in Nov 2013
Interview
You took an online test, then showed up in person for a mock phone call from a taxpayer to see how you'd perform. You took an online test, then showed up in person for a mock phone call from a taxpayer to see how you'd perform.
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