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      InsightSquared

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      Customer Success Manager Interview

      May 10, 2015
      Anonymous Interview Candidate
      Cambridge, MA
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at InsightSquared (Cambridge, MA) in Mar 2015

      Interview

      A phone screening followed by a series of short on-site interviews. I was incredibly impressed by almost everyone I met at their headquarters. They clearly had built out an incredible culture to go with their platform. However, I was taken aback by the questions the hiring manager--who was new to the company--asked and his personal anecdotes. The interview with him felt out-of-line with the company values and left me uneasy. On the whole, InsightSquared is an incredible company that has accomplished a lot in the last few years. My primary concern is that in the company's haste to keep up with the growing demand, it may sacrifice the cultural values and customer centricity that helped to make it such a special place to work.

      Interview questions [1]

      Question 1

      Go over your metrics from your current role.
      Answer question
      6
      avatar
      InsightSquared response
      11y
      Thank you for taking the time to write this review. I am sorry to learn that you did not have a positive experience with our interview team. We want all of the candidates interested in InsightSquared to experience the same positive environment and engaging experience we have everyday as employees. If you would like to talk more about your experience please feel free to contact me at mprovenzano@insightsquared.com or 617-370-8450.

      InsightSquared interviews FAQs

      • Candidates applying for Customer Success Manager roles take an average of 21 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at InsightSquared overall takes an average of 20 days.
      • Common stages of the interview process at InsightSquared as a Customer Success Manager according to 1 Glassdoor interviews include:

        Group panel interview:  33%

        One on one interview:  33%

        Phone interview:  33%

      • Here are the most commonly searched roles for interview reports -

        1. Account Executive(8) ;
        2. Sales(7) ;
        3. BDR(5) ;
        4. Software Engineer(4) ;
        5. Customer Success(2) ;
        6. Marketing(2) .


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