Patient Service Representative applicants have rated the interview process at Intermountain Health with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 82% positive. To compare, the company-average is 67.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Patient Service Representative roles take an average of 19 days to get hired, when considering 11 user submitted interviews for this role. To compare, the hiring process at Intermountain Health overall takes an average of 24 days.
Common stages of the interview process at Intermountain Health as a Patient Service Representative according to 11 Glassdoor interviews include:
Drug test: 21%
Background check: 21%
Group panel interview: 17%
Skills test: 14%
Phone interview: 14%
One on one interview: 10%
Personality test: 3%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 6 weeks. I interviewed at Intermountain Health (Salt Lake City, UT) in Jul 2025
Interview
The process took about 5 weeks to hear back, but after I got an interview scheduled, everything else was really fast. I got offered the position right on the spot, got the offer letter same day, and started the onboarding process that evening.
I interviewed at Intermountain Health (Burley, ID)
Interview
I was told that I didn’t have experience even though my resume states I have at least three years of experience related to the job that I applied to. My guess is the recruiter ignored applications and hired a friend because she wouldn’t reach out to me personally or by email after I attempted to contact her multiple times. I was informed of my lack of experience by the main recruiting office and they apologized for her behavior.
The interview was with a supervisor and another PSR. The interview consisted of standard interview questions such as strengths/weaknesses, etc. They asked about availability and comfort level with different software. There were a few scheduling specific questions as well.
Interview questions [1]
Question 1
How would you respond to a request for an urgent appointment?