Customer Service Representative applicants have rated the interview process at JCPenney with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 82% positive. To compare, the company-average is 72.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 9 days to get hired, when considering 37 user submitted interviews for this role. To compare, the hiring process at JCPenney overall takes an average of 13 days.
Common stages of the interview process at JCPenney as a Customer Service Representative according to 37 Glassdoor interviews include:
One on one interview: 21%
Background check: 17%
Group panel interview: 14%
Skills test: 14%
Personality test: 10%
Phone interview: 8%
Drug test: 7%
IQ intelligence test: 4%
Presentation: 4%
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The process took 1 day. I interviewed at JCPenney (Albany, NY) in Aug 2011
Interview
The interview was actually really pleasant & went well. They offered me a Customer Service Associate position within a couple of days. I don't think they bothered to check my references & they claimed to have run a background check on me although it seemed very rushed & quick. I interviewed with a HR person, then two different department managers, then the store manager talked to me. Overall it was a very easy & pleasant interview experience. What they forgot to let me know was that it was a temporary job! I found that out in orientation!
Interview questions [2]
Question 1
How would you handle more than one customer in the check out line?
Very laid back and customer service focused. Asked a lot of behavioral questions and had many scenarios of possible situations that would happen with customers who are upset or request to speak to manager
Questions about prior experience and leadership positions. Explained using STAR method to answer experiential questions. Drilled on resume specific experiences and skillset. Polite and quick process but be thorough with explanations.
I applied in-person. The process took 1 week. I interviewed at JCPenney (Wauwatosa, WI)
Interview
Interview process was very easy went in answer the few general questions use charm asked a few questions regarding schedules and was offered the position right on the spot .