Applied online and received a call back within two weeks. During the call there were basic questions asked as far as availability; weekends were emphasized as these are the busiest days for the store. I was also asked why I would like to work for J.C. Penny. The in person 1:1 interview was 3 days later. I went in bright and early prepared for whatever was going to be thrown my way. I was asked about a time when a customer was upset and what I did. I was asked if I could start work right now, what department or section of the store I would like to be placed in. I was asked about a time when someone ruined to opportunity to gain a consistent customer. I just gave a personal experience about a time I had as a customer. Also, I was asked about a time where I had to deal with a major change and how I dealt with it. The interview process went very well. Now I wait for the background check to go through and then receive a call of when to come in and do paperwork and then start working.