I applied online. I interviewed at JCPenney (Milwaukee, WI) in Oct 2017
Interview
very quick simple, only problem is you will be told one thing during the interview and be hired for something completely different. Ex: hours, schedule, availability -If i was hired to work 10-6 M-F i now work 10-8:30 Thursday-Tuesday... yes 1 day off- no exceptions
Interview questions [1]
Question 1
Do you have customer experience and are you able to work under "pressure"?
Simple easy and fast. Typical interview questions about customer service. Have to think quick on your feet other than that it's a typical interview you go to like for a retail employment
I applied online. I interviewed at JCPenney (Columbus, OH) in Mar 2016
Interview
It was a simple conversation with basic interview question. "Remember a time... What did you do?" If have worked a day of retail in your life it's easy. This place will hire anyone.
Interview questions [1]
Question 1
Describe a time when you used active listening to solve a problem for a customer. What did you did to resolve the issue for the customer?
Call Center Representative applicants have rated the interview process at JCPenney with 1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 72.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Call Center Representative roles take an average of 5 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at JCPenney overall takes an average of 13 days.
Common stages of the interview process at JCPenney as a Call Center Representative according to 4 Glassdoor interviews include:
Phone interview: 23%
IQ intelligence test: 15%
Drug test: 15%
Background check: 15%
One on one interview: 15%
Skills test: 8%
Presentation: 8%
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