Developer Support Engineer applicants have rated the interview process at Jama Software with 3.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 74.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Developer Support Engineer roles take an average of 21 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Jama Software overall takes an average of 20 days.
Common stages of the interview process at Jama Software as a Developer Support Engineer according to 2 Glassdoor interviews include:
Presentation: 25%
Group panel interview: 25%
Phone interview: 25%
Drug test: 13%
IQ intelligence test: 13%
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I applied through an employee referral. I interviewed at Jama Software (Portland, OR) in May 2017
Interview
I submitted an application online, then was promptly contacted for a phone screen. After a lovely conversation with the jama recruiter, I was scheduled for a phone interview with the TSE/DSE manager. We talked for 30 minutes, which was far too short! Then the recruiter sent interview exercises from the team; 3 of them. We scheduled a time to come into the office. Their recruiter showed me around the (very nice) office, then I met to do 2 more technical exercises with a TAM and an implementation engineer. Then I chatted with a fellow TSE and an account manager about culture fit, other questions about how I work with customers. Then I got to meet the VP of Customer Care, and finally the TSE/DSE manager in person. Once we finished the 3-hr interview day, I was contacted by their recruiter that they would have a decision by the next week. They followed up when they said they would and offered me the position!
I applied online. The process took 3 weeks. I interviewed at Jama Software (Portland, OR) in Sep 2018
Interview
Initial phone invite to discuss about the position responsibilities and salary expectation.
Next was a phone interview with the Customer care manager which went pretty easy. She asked about my experience and general behavioral questions to understand how I would work on an issue with a customer, my approach, etc
Next I was asked to come for an onsite interview. It had 4 stages. Stage 1 was with 2 employees who were from the customer care and just asked about my experience. Stage 2, was with 2 developer support engineers. They asked me basic unix questions and my experience. Stage 3 was with 2 frontend developers who asked questions related MVC, angularjs basics, json, etc. Stage 4 was by the supervisor and she asked just general easy behavioral questions.
The recruiter called me and told that they were happy with my skills but, since I was on H4 EAD the company was not interested. I had already mentioned about my work permit in the online application and I felt sad when I didn't get the offer. I wish the recruiter had checked this on the first place.
Interview questions [1]
Question 1
General behavioral questions and technical - json, MVC, unix, etc