Airport Operations applicants have rated the interview process at JetBlue with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 78% positive. To compare, the company-average is 74.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Airport Operations roles take an average of 41 days to get hired, when considering 18 user submitted interviews for this role. To compare, the hiring process at JetBlue overall takes an average of 45 days.
Common stages of the interview process at JetBlue as a Airport Operations according to 18 Glassdoor interviews include:
Phone interview: 18%
Drug test: 16%
Group panel interview: 16%
Presentation: 10%
Skills test: 10%
Background check: 10%
IQ intelligence test: 8%
One on one interview: 8%
Other: 3%
Personality test: 2%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 weeks. I interviewed at JetBlue
Interview
Applied online and received an email about a week later to do a virtual interview. It was over the phone, 5 questions that you could look at then call the number to go through the process of recording and checking your answers.
A week later received email for face to face interview.
It was a group of applicants and we sat for a presentation on JetBlue.
We all had to introduce ourselves, state why we wanted to work for JetBlue and a fun fact about ourselves.
We got a ten minute break then they called us by two's to sit and interview face to face.
Interview questions [3]
Question 1
Think of a time you had a difficult customer , how did you handle the situation and what was the outcome.
The first interview was online asking 5 questions and playing 3 games. There was no one on the other end it was just audio. Then I got an invitation for a 45 min in person interview.
Interview questions [1]
Question 1
A scenario about a previous conflict and how I handled it.
I applied online. I interviewed at JetBlue (Philadelphia, PA) in Aug 2025
Interview
Fairly easy, many questions about customer service and teamwork. It was a test, virtual interview, in person interview, drug test, then they sent the offer.
Be aware that you may end up staying late if a flight is delayed. They share all of this information with you upfront.
Interview questions [1]
Question 1
Name a time where you helped a teammate and what was the outcome.
AMAZING! They really care and the process is super easy. It is not short and the wait time is long but very rewarding. Jet Blue is an amazing company and they care about their employees.