I applied online. The process took 2 months. I interviewed at JetBlue (Orlando, FL) in Mar 2015
Interview
Online assessment. Face to face group interview then narrowed it down to single interview. typing test and background check. I am a rehire and don't know if I will be going through all the steps once again.
Interview questions [1]
Question 1
Tell us a time when you had to deal with a difficult customer. Did you seek advice of your supervisor or colleagues. If yes, what did you advise them in advance?
Phone questions and in-person interview. Most questions are about previous customer service jobs. If offered, it is followed by an approximate 3 weeks in center training and 90 day commitment.
I applied online. The process took 1 day. I interviewed at JetBlue (Orlando, FL) in Oct 2021
Interview
The company starts with an orientation informing you about the job description and the pay. The payment isn’t much and the benefits are okay. Whoever is still there is likely hired.
Interview questions [1]
Question 1
Could you tell me why you think you would be a great fit for company?
It was an okay interview. First there's a virtual presentation about the company, work/ life balance the and pay. Then shortly after your scheduled group interview. Dress professionally and make sure you have a Microsoft teams account up and ready to go.
Reservation Agent applicants have rated the interview process at JetBlue with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 72% positive. To compare, the company-average is 74.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Reservation Agent roles take an average of 53 days to get hired, when considering 33 user submitted interviews for this role. To compare, the hiring process at JetBlue overall takes an average of 45 days.
Common stages of the interview process at JetBlue as a Reservation Agent according to 33 Glassdoor interviews include:
Drug test: 17%
Group panel interview: 15%
Skills test: 15%
Phone interview: 13%
Background check: 11%
Personality test: 10%
Presentation: 8%
IQ intelligence test: 6%
One on one interview: 5%
Other: 1%
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