I applied through an employee referral. The process took 5 months. I interviewed at JetBlue (Orlando, FL) in Sep 2017
Interview
Very easy, they have you watching a video first then they go over the company values benefits etc. and then they the group in little groups for group interview. It was very easy and they make you feel very comfortable.
Interview questions [1]
Question 1
Tell me about a situation about a customer that was mad how did you handle the situation and what was the outcome
I applied online. The process took 2 weeks. I interviewed at JetBlue (Salt Lake City, UT) in Jan 2020
Interview
Went very well. First half was a presentation and second half we were split into small groups for interviews. Got an email 1 hour later asking for my SSN and DOB
Interview questions [1]
Question 1
Describe a time when a customer requested something of you that you simply could not do?
I applied online. I interviewed at JetBlue (Orlando, FL) in Oct 2017
Interview
Total time was about 6 weeks from date of applying to interview, start date was suppose to be 11/7/17. Completely unprofessional, in every aspect. Not enough staff, and total discriminatory actions. Did not even ask applicants more than 2 questions, and kept us there for almost 2.5 hours. Further, they dont tell you that they are hiring for both pt/ft, and their application portal has glitches all the time. Totally unprofessional.
Interview questions [1]
Question 1
Name a time a customer was unreasonable.
Name a time you upselled a customer
I applied through an employee referral. I interviewed at JetBlue (Salt Lake City, UT)
Interview
applied
6 days later took an assessment
7 days after applying took an on demand voice interview
20 days after applying scheduled an intervieew
25 days after applying had a group interview
2 hours after the group interview received an email to submit SSN and Bdate
26 days after applying received and email to submit info for background check
26 days after applying received conditional job offer depending on background check results
training begins 10 weeks after application date
Reservations Crew applicants have rated the interview process at JetBlue with 1.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 83% positive. To compare, the company-average is 74.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Reservations Crew roles take an average of 94 days to get hired, when considering 6 user submitted interviews for this role. To compare, the hiring process at JetBlue overall takes an average of 45 days.
Common stages of the interview process at JetBlue as a Reservations Crew according to 6 Glassdoor interviews include:
Group panel interview: 24%
Phone interview: 14%
Drug test: 14%
Skills test: 10%
IQ intelligence test: 10%
Presentation: 10%
Background check: 10%
Personality test: 5%
One on one interview: 5%
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