I received an email from the hiring manager telling me he wanted to interview me. I had an hour-long phone call with him, then I was brought in for an in-person interview. I met with the hiring manager and his supervisor rather briefly, and was extended an offer that day. Very quick, in a good way.
Interview questions [1]
Question 1
They asked what kind of experience I had with ticketing systems, but I didn't have any. Didn't seem to be an issue.