Member Service Representative applicants have rated the interview process at Kaiser Permanente with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 75% positive. To compare, the company-average is 67% positive. This is according to Glassdoor user ratings.
Candidates applying for Member Service Representative roles take an average of 43 days to get hired, when considering 13 user submitted interviews for this role. To compare, the hiring process at Kaiser Permanente overall takes an average of 35 days.
Common stages of the interview process at Kaiser Permanente as a Member Service Representative according to 13 Glassdoor interviews include:
Group panel interview: 32%
Skills test: 19%
Drug test: 16%
Background check: 13%
One on one interview: 10%
IQ intelligence test: 3%
Phone interview: 3%
Personality test: 3%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Kaiser Permanente (Atlanta, GA) in Oct 2014
Interview
Very detailed. Background check by 3rd party. Panel interview by 2 supervisors and 2 leads, 1 member service rep. Very tough questions.Be prepared to asked many questions about realtime situations.
I applied through a recruiter. The process took 5 days. I interviewed at Kaiser Permanente (Denver, CO) in Aug 2024
Interview
I had to do an assessment then was invited to a virtual group interview where there were 2 interviewers and three other people interviewing as well. They asked us 3 different questions mostly about how we handle situations and what attendance means to us.
Easy going interview, however manager takes forever to get back to you so it had me worried. Ask basic questions and scenarios. Very long hiring process. But once you’re in you’re in.
Interview questions [1]
Question 1
Describe a scenario where you went above and beyond for a customer/ patient.
Basic interview process, in person and over zoom. Three part interview with supervisor with manager and team lead. Business casual attire. Basic competency tests and quizzes to complete to advance to next steps