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      Kaiser Permanente

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      Customer Service Specialist Interview

      Aug 21, 2018
      Anonymous Interview Candidate
      Renton, WA
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 days. I interviewed at Kaiser Permanente (Renton, WA)

      Interview

      I interviewed at the Administration building in Renton and checked in with security. I got there 15 minutes before the interview and ended up waiting 25 minutes after the actual interview time to be called back. Quick Interview, the supervisor I interviewed with went off of a sheet with basic interview questions. She was pretty straight up with me and said she felt that I'd be a really good fit based on my interview and skill set but she felt that I'd be taking a step back in taking this position as I was over qualified. The honesty was very fresh as most companies would think of their best interest rather then the interest of the applicant.

      Interview questions [5]

      Question 1

      Why should we hire you?
      Answer question

      Question 2

      Describe a time when there was a policy you didn't agree with and how did you handle it?
      Answer question

      Question 3

      Describe a time you had to deal with a difficult customer and how did you handle it?
      Answer question

      Question 4

      What would you say your weaknesses are?
      Answer question

      Question 5

      How do you handle an angry customer?
      Answer question
      3