Customer Service Representative applicants have rated the interview process at Kaseya with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 44% positive. To compare, the company-average is 48% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 21 days to get hired, when considering 61 user submitted interviews for this role. To compare, the hiring process at Kaseya overall takes an average of 21 days.
Common stages of the interview process at Kaseya as a Customer Service Representative according to 61 Glassdoor interviews include:
Phone interview: 22%
One on one interview: 19%
Skills test: 15%
Personality test: 14%
IQ intelligence test: 9%
Background check: 8%
Presentation: 4%
Drug test: 3%
Group panel interview: 3%
Other: 2%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Kaseya in Jul 2012
Interview
The recruitment process was easy but it just took months to get confirmation of interviews. First I received an email advising that they got my application and should I get shortlisted, they will contact me in the next few weeks. Then I received email from the HR Manager to arrange a phone interview with the hiring Manager. Last was a face to face interview with the manager in the assigned office.
1
Other Customer Service Representative Interview Reviews for Kaseya
They contacted me, scheduled the interview, no showed, then ghosted me. I understand hiring managers fet busy but for a company of that size with their resources one would think they have an automated Rejection email.
I applied through other source. The process took 2 weeks. I interviewed at Kaseya (Norwalk, CT) in Apr 2026
Interview
The interview process was straight forward. The recruiter Gabriela was extremely helpful through every step, letting me know what the next phases of the process would look like. When working around my schedule to ensure I was continuing with the process, she was phenomenal.
It was actually great. Gabriela was awesome with me and I hopefully join in the future for an IT position. Great feedback overall from the team, smooth process and offer. Great benefits