I applied online. I interviewed at Kelly Services (Baltimore, MD) in Feb 2026
Interview
She was very polite and ask all the right questions with a fairly quick process to getting me onboarded. She was a pleasure to speak with and very professional would say top notch :)
Interview questions [1]
Question 1
What is your experience in s call center?
How would you handle angry/ upset customer?
Easy interview, only had one interview. It was easy and helped those barely starting out at the job force. Great for those looking to get into customer service and getting their foot into remote work
I applied online. I interviewed at Kelly Services (Candelaria) in Jul 2024
Interview
Short call, no more than 5 minutes, and straight to the point on what you can expect from the job. They'll ask a few questions on availability and start date. At the end, they will send out some tests you must complete before heading to the next step of the hiring process.
Customer Service Representative (CSR) applicants have rated the interview process at Kelly Services with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 86% positive. To compare, the company-average is 72.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 15 days to get hired, when considering 7 user submitted interviews for this role. To compare, the hiring process at Kelly Services overall takes an average of 14 days.
Common stages of the interview process at Kelly Services as a Customer Service Representative (CSR) according to 7 Glassdoor interviews include:
Background check: 25%
Skills test: 20%
Phone interview: 20%
Personality test: 15%
One on one interview: 10%
Drug test: 5%
IQ intelligence test: 5%
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