KeyBank Customer Service Representative interview questions

On- time in person meeting. There was six people in the meeting and two left early I found the company well organized and the space was clear of clutter. The position was clearly explained I appreciate the review

How would you deal an agitated user whose system has crashed due to a malfunction in windows and he/she is worried about data recovery?
I would start by calming down the user and assure them that we would do all we can to recover the files. Then I’d ask the client some basic questions on happenings just before the system crashed to equip myself with a better diagnosis, in light of which I’ll try my level best to retrieve any files. I also educate my clients now and then to keep a backup folder in one of the relatively inactive drives as a precaution of data safety to avoid data loss in such situations.