The interview process was disappointing and lacked professional follow-through. An interview was scheduled, and I took time away from work to prepare and attend. I was then told I would be moving forward to the next round, but instead received a generic rejection email with no explanation or personal follow-up. Given the time invested and the communication that I would advance, I believe a phone call or personalized message would have been appropriate. I also requested feedback but have not received a response. My children attend KinderCare, and I have had a positive experience with their local team, but this experience negatively affected my view of the national office and its hiring practices.