Retail Sales Associate applicants have rated the interview process at Kohl's with 1.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 64% positive. To compare, the company-average is 68.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Retail Sales Associate roles take an average of 8 days to get hired, when considering 211 user submitted interviews for this role. To compare, the hiring process at Kohl's overall takes an average of 11 days.
Common stages of the interview process at Kohl's as a Retail Sales Associate according to 211 Glassdoor interviews include:
One on one interview: 26%
Phone interview: 15%
Background check: 10%
Group panel interview: 10%
Skills test: 9%
Presentation: 9%
Drug test: 8%
Personality test: 5%
IQ intelligence test: 5%
Other: 2%
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I applied online. The process took 1+ week. I interviewed at Kohl's in Apr 2018
Interview
I filled out the online application, and within a few days got an email to set up an interview. They have slots every Tuesday and Thursday it seems. The interview (one-on-one) was very fast, and the woman interviewing me was very sweet and casual. She took me to her office, and only asked a handful of questions. She made sure I was comfortable and assured me that they email back everyone who gets interviewed within a few days, and if not, then make sure to call them. Though I'm sure she liked me, I didn't get the job. Make sure you practice the questions on Glassdoor beforehand! Really helps.
Interview questions [4]
Question 1
What would you do if a customer interrupted you while you were already helping another customer?
Short but still good experience to have for a beginner in interviewing. There are a lot of people to meet so that you can make your skills of speaking up to par.
I applied online. I interviewed at Kohl's in Jun 2026
Interview
I did a virtual interview with kohls, when I joined the call at the set time scheduled, the interviewer already had someone else in the call, so I had to rejoin five minutes later, which made me seem like the awkward one when I’m the one who joined on the set time. They then asked basic interview questions to which I answered after preparing answers, I then received a generic rejection email.
Easy, over the phone and about 30 minutes long. The store manager asked questions about my background, what would I do if xyz happened, what I would do if a end cap was messy, how would I contribute to making the store look good.
Interview questions [1]
Question 1
What would you do if you encountered an upset customer?