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      Kohl's

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      Customer Service Representative Interview

      Dec 11, 2013
      Anonymous employee
      Havertown Post Office, PA
      Accepted offer
      Easy interview

      Application

      I applied in-person. The process took 2 weeks. I interviewed at Kohl's (Havertown Post Office, PA) in Sep 2013

      Interview

      Easy interview

      Interview questions [1]

      Question 1

      What would you do if you saw an employee steal?
      1 Answer

      Other Customer Service Representative Interview Reviews for Kohl's

      Customer Service Representative (CSR) Interview

      Jan 18, 2026
      Anonymous employee
      Kent, WA
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Kohl's (Kent, WA)

      Interview

      Pretty good, for seasonal. They asked basic questions. But also be sure to have questions of your own. Do research of the company before hand is always a good rule of thumb.

      Interview questions [1]

      Question 1

      Why do you want to work here?
      Answer question

      Customer Service Representative (CSR) Interview

      Apr 11, 2025
      Anonymous employee
      Forney, TX
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Kohl's (Forney, TX)

      Interview

      I had a Phone interview and was hired on the spot. Super relaxed interview process. No drug testing, but i think that’s normal for retail not to drug test. Started almost a week later.

      Interview questions [1]

      Question 1

      Do you have open availability?
      1 Answer

      Customer Service Representative Interview

      Mar 20, 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 4 days. I interviewed at Kohl's in Dec 2024

      Interview

      A video call interview through zoom that lasts roughly 15 minutes, and then a decision within 3 to 4 business days. This was for a seasonal position for the Christmas rush, so the process might be difficult for a long term position.

      Interview questions [1]

      Question 1

      Why do you want to work here?
      Answer question

      Kohl's interviews FAQs

      • Customer Service Representative applicants have rated the interview process at Kohl's with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 66% positive. To compare, the company-average is 68.1% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Service Representative roles take an average of 8 days to get hired, when considering 67 user submitted interviews for this role. To compare, the hiring process at Kohl's overall takes an average of 11 days.
      • Common stages of the interview process at Kohl's as a Customer Service Representative according to 67 Glassdoor interviews include:

        Group panel interview:  24%

        One on one interview:  16%

        Background check:  14%

        Drug test:  13%

        Presentation:  8%

        Phone interview:  7%

        Skills test:  7%

        Personality test:  4%

        IQ intelligence test:  4%

        Other:  2%

      • Here are the most commonly searched roles for interview reports -

        1. Sales Associate(2750) ;
        2. Retail Sales Associate(873) ;
        3. Sales Associate/Cashier(739) ;
        4. Cashier(706) ;
        5. Sales Floor Associate(479) ;
        6. Customer Service Representative(380) ;
        7. Associate(363) ;
        8. Customer Service Associate(340) ;
        9. POS Associate(332) ;
        10. Seasonal Sales Associate(270) ;
        11. Assistant Store Manager(219) ;
        12. Beauty Advisor(217) ;
        13. Kohls Sales Associate(206) ;
        14. Point of Sale Associate(184) ;
        15. Store Manager(178) .


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      Jobs at Kohl's

      711 jobs in United States
      Full-Time Beauty Lead Advisor - Sephora
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      $16 - $16 /hr
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