Initial communication involved going to the customer service counter and asking for the person who had contacted me initially. I found it strange that the person who contacted me wouldn't be interviewing me. So, I was given directions to the break area, where I sat down with a few other interviewees. About 30 minutes later, I was interviewed by one of the managers. Very standard questions for a retail environment. It seems that unless you already have retail experience, none of the questions would apply to you, so I would suggest for those who have never worked retail, to prepare alternative answers for questions about customer service and the like. The next day, I went in for a second interview in the same location. This time, I overheard employees grumbling about work. I was interviewed by a different manager who asked many of the same questions, and was creating a tally sheet while discussing them with me. She seemed distracted during the interview.