Phone Interview lasted about 30 minutes, very quick very simple, Questions are customer service based. Only Background check required. Nothing else to say it was very simple they are very flexible with time not a in-person interview.
Interview questions [1]
Question 1
What would you do if you where bust and a customer walks past you.
All done online. It was all done by Zoom. It was very easy. Not hard. It only took a few minutes. They told me to come to the store. I did and they hired me.
Interview was easy. But the job was chaotic and unorganized. Managers were rude. Coworkers were pleasant. Return policy is terrible so only work here if you can deal with old things and used products.
The hiring manager was thorough and informative about the position. He shared some benefits that associates could use while they are employed with the company. One benefit, he shared was the flexibility work schedule.
Customer Service applicants have rated the interview process at Kohl's with 1.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 66% positive. To compare, the company-average is 68.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service roles take an average of 10 days to get hired, when considering 32 user submitted interviews for this role. To compare, the hiring process at Kohl's overall takes an average of 11 days.
Common stages of the interview process at Kohl's as a Customer Service according to 32 Glassdoor interviews include:
Background check: 19%
One on one interview: 18%
Group panel interview: 17%
Drug test: 14%
Skills test: 8%
Presentation: 7%
Phone interview: 6%
Personality test: 6%
IQ intelligence test: 4%
Other: 1%
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