Customer Service Area Supervisor applicants have rated the interview process at Kohl's with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 68.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Area Supervisor roles take an average of 11 days to get hired, when considering 10 user submitted interviews for this role. To compare, the hiring process at Kohl's overall takes an average of 11 days.
Common stages of the interview process at Kohl's as a Customer Service Area Supervisor according to 10 Glassdoor interviews include:
One on one interview: 32%
Background check: 21%
Phone interview: 16%
Drug test: 11%
Skills test: 5%
Other: 5%
Personality test: 5%
Group panel interview: 5%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 days. I interviewed at Kohl's (Detroit, MI) in Nov 2014
Interview
The entire interview took about 30 minutes each. The first was done with the store manager, and the second with the district manager. Negotiating pay is definitely necessary, do not screw yourself.
Interview questions [1]
Question 1
Is the customer always right, even when they are wrong?
Super easy. I started as a part time Beauty Associate and quickly made my way to a Supervisor position within six months. I worked for Kohl’s for almost 8 years, and during my experience I was completely taken advantage of and was taken for granted by my team and my executive superiors.
I applied online. The process took 2 weeks. I interviewed at Kohl's (Raleigh, NC) in Nov 2017
Interview
The process took about 2 weeks. I had to do a phone interview then a face to face. I showed up early for my interview (as usual) and they were running about 15 minutes late. From the moment I got in the back and started talking, the store manager didn't seem very interested in me and he didn't try to fake it. He broke things down to me like I was dumb, was very short when he spoke, and cut me off when I would talk. When I went into this interview I knew I wanted a new job and has been in a few interviews within the last few weeks but this was the worst I had been to and I knew half was through I wasn't going to get it. I was to the point I just wanted to shake his hand and thank him for his time because he was just wasting both of ours. I left that interview feeling horrible and wasn't surprised when I got an email saying I wasn't selected.
I applied in-person. The process took 2 weeks. I interviewed at Kohl's (Lafayette, IN)
Interview
Multi-level interview with store management and district manager. Total hiring process took about 15 days, start, to finish. Interviews were, over-all, laid back. I felt they were more informal and conversational, than most. Positive.