I applied online. I interviewed at Kohl's in Mar 2025
Interview
About 15 questions about customer service. Good first impressions, good qualities to have, working with hard customers, prioritizing tasks, what do you do when there is nothing to do, what do you do when you need help, etc
Interview questions [1]
Question 1
What are the qualities of someone with good customer service?
It was a pretty standard interview with situational questions and they explained the job duties. They also took me around the store to show me around and introduce me to everyone.
Pretty straight forward, the interview was like any other for any clothing company. Pretty quick, from call to being on the job took 1-2 weeks minimum. Though pay wasn’t that great, it was still a good learning experience.
Interview questions [1]
Question 1
If a customer asked for a location of a product what will you do
Fairly easy interview with standard questions about experience and availability. The interviewer was professional and explained the role clearly. I was surprised to learn of evening availability requirements that were not reflected in the availability I submitted on my application.