Customer Service Representative applicants have rated the interview process at Kroger with 1.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 68% positive. To compare, the company-average is 66% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 15 days to get hired, when considering 23 user submitted interviews for this role. To compare, the hiring process at Kroger overall takes an average of 13 days.
Common stages of the interview process at Kroger as a Customer Service Representative according to 23 Glassdoor interviews include:
One on one interview: 27%
Drug test: 22%
Background check: 16%
Skills test: 12%
Personality test: 8%
Phone interview: 8%
IQ intelligence test: 4%
Presentation: 2%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 4 days. I interviewed at Kroger (Troy, MI) in May 2018
Interview
It wss phone and then fsce to face. Good took around 40 mins for everythg. Accepted the offer. 40 questions. Situation based questions. Then she explained the company n its procedures through videos..did. Store tour n then called for orientationt after background check was completed
Phone screen and in person. HR called and asked a few simple questions. Scheduled a time to meet with the hiring manager for the in person interview. In person interview in store.
Interview questions [1]
Question 1
Tell me about a time you had a disagreement with a coworker.
easy and simple not too many questions the person asking was not the hiring person but they asked many questions was nice not too chalenging and i got the job and love it great company
Great.The recruiter was very nice.It was an easy process, and I felt very welcomed by the staff.Kroger is a great company.I found that the managers are really involved to make sure everyone has a great day.
Interview questions [1]
Question 1
How are you? What is your 5 year plan?What is important in customer service?